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Privacy Policy

Transparency is the foundation of our relationship of trust. Here you can learn how SINNLA handles your personal data and which rights you are entitled to.

Data Processing Practices in Accordance with the GDPR

SINNLA Holding Deutschland oHG wishes for you to feel secure when visiting our website and is therefore committed to protecting your personal data and your right to privacy. This privacy notice explains, together with our Cookie Policy, how personal data is or will be processed by SINNLA. Personal data means any information relating to an identified or identifiable natural person. Please read the following carefully to understand how we process your personal data. If you disclose personal data on behalf of another person, you commit to ensuring that the person concerned has consented to the disclosure and has been provided with a copy of this privacy notice prior to the disclosure. Should we amend this privacy notice, we will inform you of the changes by publishing the updated version on our website.

This privacy notice applies to the processing of personal data of visitors to our website as well as users of our services or their authorized representatives.

SINNLA Holding Deutschland oHG, located at Ortsstraße 125, 07368 Liebengrün, Germany, is the controller responsible for the processing of personal data described in this privacy notice.

We may collect personal data directly from you or your authorized representatives as well as from third parties, for example from your sales or booking agent, our service providers, or other business partners when you contact them directly. This occurs particularly in the following situations:
a. when you use our services, including booking services via our website;
b. when you use or access our website;
c. when you communicate with us by email, telephone, in writing, or via our customer service channels, our website, or social media platforms;
d. when you register, create, or modify an online account with us;
e. when you provide us with your personal data within the scope of a marketing activity, such as events or trade fairs organized by SINNLA.
We are unable to determine the age of persons visiting our website or subscribing to our newsletters. If you are a parent or guardian of a child who has transmitted personal data to us without your knowledge and consent, you may request that we delete this data and, if applicable, unsubscribe the child from our newsletter.
Our website may contain links to third-party websites. We have no influence on how the entities responsible for these websites process your personal data and assume no responsibility for their operation or data processing practices. We therefore recommend that you review the respective privacy policies and terms of use of these websites.
5.1. When You Interact with SINNLA
5.1.1. To Respond to Your Questions or to Address Your Complaints or Requests
What does this mean? When you contact us personally, via our points of sale, our SINNLA customer service, by email, telephone, our website, social media, or through your authorized representative, we use your personal data to answer your question or respond to your complaints, claims, or requests.
What is our legal basis? We process your personal data based on the performance of a contract with you or in our legitimate interests to provide customer services. Without processing your personal data, we might not be able to properly handle your request.
Which personal data do we use? For this purpose, we use your name, salutation, contact details, postal address, email address, your correspondence with SINNLA, as well as any other personal data necessary to answer your question or respond to your complaint.
5.1.2. Telephone Recording for Training and Customer Service Purposes
What does this mean? We may monitor or record your telephone conversations for training and customer service purposes.
What is our legal basis? We process your personal data based on our legitimate interests to ensure the quality of our customer service or for training purposes.
Which personal data do we use? We process all personal data used in connection with the conversation.
5.2. When You Access Our Website or Register a SINNLA Online Account
5.2.1. To Manage and Improve Our Website
What does this mean? When you visit our website, we automatically collect certain technical information about your device and your browsing behavior to support the operation and improvement of our website.
What is our legal basis? We process this data based on our legitimate interests in providing a functional and secure website.
Which personal data do we use? IP address, browser type and version, operating system, referrer URL, hostname of the accessing computer, as well as the time of the server request.
5.3. For Marketing Purposes
What does this mean? We may use your personal data to send you information about our products, services, and offers that may be of interest to you, provided you have consented or we have a legitimate interest.
What is our legal basis? We process your personal data based on your consent or our legitimate interests.
Which personal data do we use? Name, email address, preferences, and interaction history with our marketing communications.
5.8. Legitimate Interests
When SINNLA relies on legitimate interests for the processing of personal data, we have carefully balanced the interests, rights, and freedoms of the data subjects and conducted a balancing test to ensure that the processing is necessary and that our legitimate interests are not overridden by the interests, rights, and freedoms of the data subjects.

Cookies are small information files that store and retrieve data about your visit to our website, for example how you accessed our website, how you navigated through the website, and which content was of interest to you. Further information on how we use cookies can be found in our Cookie Policy.

7.1. Within the SINNLA Group
Employees of SINNLA are authorized to access personal data only to the extent necessary to fulfill the respective purpose and to perform their duties.
As part of a global organization headquartered in Germany, personal data we collect may be transferred internationally within the SINNLA Group for business or administrative purposes to countries where SINNLA is represented and whose data protection laws may not be as comprehensive as those in the European Economic Area. Where necessary, SINNLA ensures that appropriate safeguards are in place to comply with the requirements for international transfers of personal data under applicable data protection laws.
7.2. Outside the SINNLA Group
We may disclose or share your personal data with third parties in the context of fulfilling a contract with you or as described below. SINNLA may disclose personal data we collect or receive, in particular, to the following recipients:
a. persons acting on your behalf;
b. other companies, service providers, partners, or other entities providing services or performing functions for us;
c. law enforcement authorities, courts, as well as governmental and supervisory authorities, if we believe that disclosure is required by applicable laws, regulations, or legal proceedings.
If a third party processes your personal data exclusively on SINNLA’s instructions, this constitutes a processor. We enter into a data processing agreement with such a processor. In this agreement, we oblige the processor to process your personal data exclusively to provide services for us in accordance with applicable data protection laws and regulations.
In other cases, your personal data will not be disclosed to third parties unless required by law. When personal data is transferred to third parties, we take the necessary contractual, technical, and organizational measures to properly protect such personal data in accordance with applicable legal provisions.
The aforementioned disclosures may include the transfer of personal data to countries outside your country of residence, including countries whose data protection laws may not be as comprehensive as those in the European Economic Area. Where necessary, SINNLA ensures that appropriate safeguards are implemented to comply with the requirements for international transfers of personal data.
SINNLA has implemented measures to protect personal data because the security of your data is of great importance to us. To prevent unauthorized access to personal data or unauthorized disclosure, we have established physical, technical, and administrative safeguards to protect personal data against accidental or unlawful destruction, accidental loss, damage, alteration, unauthorized disclosure or access, as well as all other forms of unlawful processing.
Although we take reasonable and appropriate measures to protect personal data, we cannot guarantee the security of personal data transmitted over the internet or a similar connection to our website.
We store personal data for as long as reasonably necessary to fulfill the purpose for which it was collected or to comply with legal, regulatory, tax, or audit requirements.
Once personal data is no longer required, we take economically reasonable and technically feasible measures to irreversibly and non-reproducibly delete the personal data in accordance with applicable legal provisions.
You may exercise your rights to access, rectify, or erase personal data at any time. You may also request restriction of processing, object to processing, claim data portability, or, if your consent constitutes our legal basis, withdraw it at any time. To do so, please submit a request via the contact page on our website. Depending on your country of residence, you may have additional rights.
Each request must include the following information: your name, your address, and any other information that may assist in identifying you.
If you have added personal data to your online account, you may change your account or personal data under profile settings and set a new password for your account under change password.
We do not charge a fee for processing your request unless the request is manifestly unfounded or excessive.

If you no longer wish to receive our newsletters, you may unsubscribe at any time by clicking the unsubscribe link in one of our newsletter emails. Additionally, you may submit an unsubscribe request via the contact page on our website. Processing your request and updating our systems to remove your email address from our distribution list may take up to 30 business days.

 
If you have questions or concerns regarding the processing of your personal data or this privacy notice, please contact:
SINNLA Holding Deutschland oHG
Ortsstraße 125
07368 Liebengrün
Germany
 

Attn: Data Protection Officer

You may also contact our Data Protection Officer by email. Please note that you also have the right to lodge a complaint with the competent data protection supervisory authority.

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